Phone Scheduler - Oakwood Women's Centre

Round Rock , TX
Front Desk
Oakwood Women's Centre (Oakwood Blvd)
20.94  Hourly
15.28  Hourly
Full Time
Monday- Thursday 8-5 Friday 8-4

Job Title: Phone Scheduler

Job Category: Non-Exempt

Company/Department: WHTX

Dept Number

Position Type:  Full Time Monday - Friday (Mon-Thus 8am-5pm, Fr 8am -4pm)

Manager: Team Lead/Care Center Manager

Corporate Summary: Women’s Health Texas: Devoted to women, committed to excellence. Women’s Health Texas (WHTX) is the largest single specialty group in Central Texas and one of the fastest growing obstetrics and gynecology groups in the state. Initially formed through the partnership of OB/GYN centers in Central Texas, and subsequently partnering with Women’s Health USA to form Women’s Health Texas, our teams are dedicated to providing the highest standard of women’s health care. Through our five key pillars; support, inspiration, appreciation, empowerment and opportunity, which exemplifies our corporate culture, we have gained the reputation for superior clinical programs and service. When you become a member of the WHTX family, you become part of the Care Connects Us network of dedicated health professionals who truly support each other and are committed to the well-being of the women who entrust WHTX with their care. In the healthcare field in Texas there is no better place to grow in your career, achieve your goals, and attain a higher quality of life.

Job Summary: Responsible for answering all customer/patients phone calls as well as scheduling appointments from callers. To meet and exceed customer expectations and adhere to established quality practices while seeking to continually improve work performance. We are looking for a candidate who is professional, knowledgeable, well-spoken and empathetic.

Essential duties and responsibilities:

•             Promptly answering inbound calls for care center.

•             Greeting callers properly and politely.

•             Taking a short message and/or information from the caller very quickly.

•             Communicates phone message to appropriate party promptly.

•             Schedules and confirms appointments from callers.

•             Reschedules appointments when Physician and/or patient schedule changes.

•             Confirms patient information and enters changes into computer system.

•             Takes appropriate action for medical and non-medical emergencies occurring within the office.

•             Performs front desk duties as needed.

•             If applicable, schedules appointments as patient checkout from their appointment.

•             If applicable, creates and mails patient reminder cards.

•             Performs other duties as assigned.



•             High School diploma or GED is required, prefer some college. 

•             Prefer minimum 1 to 3 years’ experience in medical office environment.

•             Prefer experience in patient scheduling.

•             Prefer experience with a multi-phone system.

•             Excellent communication skills (written and verbally).

•             Demonstrate proficiency in personal computer office applications, such as word processing, databases, and scheduling software.

•             Excellent customer/patient service.

Physical/mental abilities:

•             Ability to multi-task and prioritize duties.

•             Ability to handle high stress situations and adapt to changing circumstances.

•             High attention to detail.

•             Ability to put patients at ease.

•             Must be able to stand, sit, bend, and walk.

•             Must be able to maintain confidentiality.

•             Ability to operate telephones and standard office equipment such as photocopiers and facsimile machines.

•             Ability to maintain professional working relationships with staff and patients.